Privacy Policy

Last updated: May 20, 2026.

1. Introduction and Commitment to Privacy

Welcome to PlayOJO (playojo-canada.co). We are committed to protecting the privacy and security of our Canadian players. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including the Freedom of Information and Protection of Privacy Act (FIPPA) in Ontario where applicable.

At PlayOJO, we understand that when you deposit your loonies and toonies, you expect top-tier security. Whether you are chasing a "snipe" on a Mega Moolah progressive jackpot or enjoying live dealer blackjack, your data privacy is treated with the same precision and care as a perfect "bar down" shot on the ice.

2. Information We Collect

To provide our gaming services and ensure a safe, fair, and fun environment, we collect various types of information:

  • Personal Identification Information: Your full name, date of birth, residential address, email address, and telephone number. We verify this to ensure you are of legal age and residing in a jurisdiction where our services are permitted.
  • Account Credentials: Encrypted passwords and usernames used to access your account.
  • Financial and Transactional Data: Details regarding your deposits and withdrawals. We support Canadian-preferred methods, including Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and various cryptocurrency options. We collect transaction history to comply with financial reporting requirements and to combat fraud.
  • Technical and Usage Data: IP addresses, browser types, device identifiers, and information regarding how you navigate our site (e.g, your favorite hockey-themed slots or your interaction with our bonus offers).
  • Regulatory and Compliance Data: Information required by provincial regulators such as iGaming Ontario (AGCO), BCLC, or AGLC to meet "Know Your Customer" (KYC) and Anti-Money Laundering (AML) obligations.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To manage your account, process your deposits in CAD, and facilitate your withdrawals.
  • Service Delivery: To provide you with access to our games, including popular titles like Book of Dead, Starburst, Gates of Olympus, and our specialized sports-themed offerings.
  • Security and Fraud Prevention: To verify your identity, detect unauthorized account access, and prevent fraudulent activity.
  • Regulatory Compliance: To fulfill our legal obligations under provincial and federal Canadian law, including reporting requirements for gaming operators.
  • Marketing and Personalization: With your explicit consent, we may send you information regarding match bonuses, free spins, or special promotions. In Ontario, we strictly follow iGaming Ontario (iGO) opt-in rules; bonuses are never auto-applied to your account.
  • Customer Support: To provide bilingual support (English/French) and assist you with any inquiries regarding your gameplay or technical issues.

4. Disclosure of Personal Information

We do not sell your personal information. We only share your data under the following circumstances:

  • Service Providers: We may engage trusted third-party partners to assist with payment processing (e.g, Interac providers), identity verification, and data hosting. These partners are contractually obligated to maintain the confidentiality of your information.
  • Legal Obligations: We may disclose your information to law enforcement or regulatory bodies (such as the AGCO or provincial gaming commissions) when required by law or to protect the safety and integrity of our platform.
  • Business Transfers: If PlayOJO undergoes a business transition, such as a merger or acquisition, your personal data may be transferred as part of the transaction, subject to the same privacy protections.

5. Security Measures

We employ industry-standard technical and organizational security measures to protect your data, including:

  • Encryption: All data transmission is secured using high-level SSL/TLS encryption.
  • Firewalls: Robust firewall protection prevents unauthorized access to our servers.
  • Access Controls: Restricted access to your personal information, limited only to personnel who require it to perform their professional duties.

While we strive to provide the best security, no system is entirely impenetrable. We encourage you to use unique, strong passwords and never share your login credentials with others.

6. Your Rights Regarding Your Data

As a Canadian user, you have specific rights under PIPEDA and provincial laws:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: If your information is inaccurate or incomplete, you have the right to request that we update it.
  • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time by updating your account preferences or contacting our support team.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain records for regulatory and anti-money laundering purposes.

7. Responsible Gambling and Data Privacy

PlayOJO is committed to responsible gaming. We recognize that for some, the thrill of the game can lead to challenges. We collect data on your gaming behavior solely to identify indicators of problem gambling and to provide you with necessary resources.

If you ever feel the game is no longer fun, please utilize our responsible gaming tools. We encourage you to reach out to the following resources:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • iGaming Ontario: Visit iGamingOntario.ca for additional information on self-exclusion and player protection programs.

Your privacy remains protected when you interact with these resources. We do not track your specific activity on third-party help sites.

8. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected or to comply with applicable legal, accounting, or regulatory requirements. For example, financial transaction records must be kept for a period mandated by federal and provincial financial regulations, even after you close your account.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These technologies allow us to:

  • Remember your preferences (e.g, language selection).
  • Analyze site traffic and performance.
  • Provide personalized content, such as showing you specific games or bonus offers relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our platform and your ability to enjoy a seamless gaming experience.

10. Children and Minors

Our services are strictly intended for individuals who have reached the age of majority in their province or territory of residence (18+ or 19+, depending on the jurisdiction). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a person under the legal age, we will take immediate steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or changes in Canadian law. We will notify you of significant changes by posting the updated version on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our dedicated support team. We pride ourselves on being a "beauty" of an operator, and our support team is available to ensure your concerns are addressed promptly and professionally.

Email: [email protected].

Whether you have inquiries about a recent "twofer" promotion, need help with an Interac e-Transfer, or simply have questions about your privacy, our team is ready to assist.

Summary of Key Privacy Principles:

  • Transparency: We are clear about why we collect your data.
  • Accountability: We take full responsibility for the security of the information you entrust to us.
  • Compliance: We adhere strictly to Canadian federal and provincial privacy laws, including the specific mandates of iGaming Ontario (AGCO).
  • Choice: You have the power to control your marketing preferences and your account status.

At PlayOJO, your experience is our priority. By playing with us, you agree to the terms outlined in this Privacy Policy. Let’s keep the game fair, safe, and fun for every Canadian player.

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